Alternative dispute resolution (ADR) allows you to resolve disputes out of court with the assistance of an impartial dispute resolution entity. It is a faster, simpler, friendly and economical form of conflict resolution, but with equal security guarantees and covers mediation, conciliation and arbitration. strong>
Arbitration Centers are independent, impartial and specialized entities that seek to help consumers and companies in resolving consumer disputes.
CIMARA is part of the Consumer Arbitration Network (RAC) as a Consumer Information, Mediation and Arbitration Center, in accordance with paragraph a) of article 3 of Law no. 144/2015, of September 8, authorized by Order no. 12783/2022 of the Deputy Secretary of the Minister of Justice, published in the Official Gazette nº 213/2022, Series II of 2022-11-04.
Did you know….
In Portugal, the first consumer arbitration center was created in Lisbon, in 1989.
Currently there are more than 60 Centers, with different names, spread across the country.
Find out more about the Arbitration Center Network