ALTERNATIVE DISPUTE RESOLUTION (A.R.L.)
1. RAL platform – DL no. 26/2024 of April 3
MEDIATION
2. Mediation Law – Law no. 29/2013 of April 19
3. European Code of Conduct for Mediators
4. Code of ethics and good practices of the Conflict Meter of the National Federation of Conflict Mediation
5. Service responsible for organizing the list of conflict mediators – Ordinance no. 344/2013, of November 27
ARBITRATION
6. LAV (Voluntary Arbitration Law) – Law nº 63/2011 of September 14
7. Code of Ethics and good practices in arbitration of the APA (Portuguese Arbitration Association)
JUDGMENTS OF PEACE
8. Peace Judges Law – Law No. 78/2001, of July 13
9. Regulation of mediation services in courts of peace – Ordinance No. 1112/2005, of October 28
10. Regulation of Fees payable in Courts of Peace – Ordinance no. 342/2019 of October 1
Consumer Law Legislation
11. Law on Alternative Resolution of Consumer Disputes – Law No. 144/2015 of September 8
GENERAL
12. Complaints book – DL nº 156/2005, of September 15
13. Liability arising from defective products – DL no. 383/89, of November 6
14. Obligation to display sales price – Decree-Law No. 138/90, of April 26
15. General Contractual Clauses – DL no. 446/85, of October 25th
16. Public Services Law – Law nº 23/96, of 26 July
DATA PROTECTION
17. GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016
18. Electronic commerce in the domestic market and processing of personal data – DL nº 7/2004, of January 7
PURCHASE AND SALE OF SERVICES AND DIGITAL GOODS / DISTANCE
19. Consumer rights in the purchase and sale of digital goods, content and services – DL no. 84/2021, of October 18
20. Contracts concluded remotely and contracts concluded outside the commercial establishment – Decree-Law No. 24/2014, of February 14
21. Legal regime for the activity of individual and paid passenger transport in uncharacterized vehicles using an electronic platform – Law No. 45/2018, of August 10
ADVERTISING, COMMERCIAL PRACTICES & PRICE REDUCTION
22. Advertising Code – DL no. 330/90, of October 23
23. Unfair commercial practices – DL no. 57/2008, of March 26
24. Commercial practices with price reduction in retail sales carried out in commercial establishments – DL no. 70/2007, of March 26
CREDIT/FINANCIAL AGREEMENTS WITH CONSUMERS
25. Consumer credit agreements – Decree-Law No. 133/2009, of June 2
26. New EU Directive on Distance Financial Contracts – Directive (EU) 2023/2673 of the European Parliament and of the Council of 22 November 2023
27. Legal regime applicable to distance contracts relating to financial services concluded with consumers – Decree-Law no. 95/2006, of May 29
SERVICES – ELECTRONIC COMMUNICATIONS
28. Electronic Communications Law – Law No. 16/2022, of August 16
29. Maximum Loyalty Period for Electronic Communications – Decree-Law No. 56/2010, of June 1st
LOCAL ACCOMMODATION
30. Legal regime for the operation of local accommodation establishments – DL nº 128/2014, of August 29