Mediation is a form of alternative dispute resolution, of a confidential and voluntary nature, through which two or more parties in dispute voluntarily seek to reach an agreement with the assistance of an impartial third party – the conflict mediator – to facilitate the construction of a basis of understanding that allows the resolution of the conflict and that contributes to the maintenance of their relationship.
The voluntary nature of mediation means that:
✔ Parties only engage in mediation if they wish;
✔ The party may withdraw from the mediation at any time.
The mediation procedure is flexible, in order to adapt to the specific conflict, as well as tending to be effective. Mediation may be indirect or through a face-to-face meeting, including using videoconferencing.