What is required arbitration?

Necessary arbitration translates into the right given to consumers to submit a consumer dispute to the consumer arbitration court of a Consumer Dispute Arbitration Center, binding the respective economic agents to the decision of that court.

Arbitration is required in the following cases:

  1. The complaint concerns essential public services (listed in article 1.º-2 of Law no. 23/96, of 26 July), and the consumer has chosen to submit the dispute to the arbitration court of the arbitration of legally authorized consumer disputes In this case, the service provider must necessarily agree to resort to arbitration.
  2. The dispute is worth up to 5,000.00€.