The consumer has the right to be informed, by the supplier of goods or service provider, in relation to the ADR entities to which they are linked, by membership or by legal imposition resulting from necessary arbitration, and indicate their website on the Internet .
This information must be provided in a clear, understandable and appropriate way for the type of good and service that is sold or provided, and be easily accessible (visible) to the consumer:
– on the website of suppliers of goods or service providers, if any;
– and in purchase and sale or service provision contracts between the supplier of goods or service provider and the consumer, when these take written form or constitute adhesion contracts.
If there is no written contract, the information must be provided on another durable medium, namely on a sign posted on the wall or posted at the sales counter or, alternatively, on the invoice delivered to the consumer.