Presentation of Complaint

Previous note:

• Before submitting a complaint, you must carefully read the Center's Regulations. The Regulation is available on our website where you can download the document. You can also request that it be delivered to you in person at the Arbitration Center. For any clarification regarding its content, please contact our services.

• The complaint process presented will proceed to the complainant(s) or to other companies or entities that may intervene in it, which means you will need to authorize the transmission of the personal data contained therein.

I declare that, prior to filing this complaint, I tried to resolve the conflict directly with the complainant.

I authorize the personal data contained in this complaint to be transmitted to the defendant(s), as well as to other companies or entities that may eventually intervene in this process.

Applicant (Consumer)

Are you a national or a foreigner?
NationalForeigner

How did you find out about CIMARA?
Social MediaWorkRecommended by a friendOther

Respondent (Defendant Company)

Name/Social Designation

Email

Address/Headquarters

ZIP Code

Telephone Contact

NIF/NIPC

Good or service purchased

When was it acquired

Description of Facts

Request

Value

(Files up to 500MB)

Description of the submitted documentation

Notes

HAVE IN CONSIDERATION:

• Attempting to resolve the dispute through mediation may not suspend the deadlines for taking legal action.

• The arbitration decision is binding on the parties and has the same value and enforceable force as a sentence from a judicial court.

• The consumer can be represented by a lawyer or solicitor, and, if they do not have the economic means to do so, they can request legal aid, in accordance with the law that regulates access to law and the courts.

I declare that I am aware of the foregoing.

I intend that the conflict that is the subject of this complaint, if it is not resolved through mediation, will be submitted to arbitration, accepting the procedural rules contained in the Regulations of CIMARA – Information, Mediation and Arbitration Center of the Azores Region.

During the arbitration phase, I agree to be notified by email to the email indicated.

(Fields marked with  *  are mandatory.)