Alternative dispute resolution (RAL) allows you to resolve disputes out of court with the assistance of an impartial dispute resolution entity. It is a faster, simpler, friendly and economical way of resolving conflicts, but with equal security guarantees and covers mediation, conciliation and arbitration.
In Portugal, the development of RAL emerged at the end of the 1980s and mainly in the area of consumer law, namely with the creation of the first consumer dispute arbitration center, in Lisbon, in 1989.